Supervision of Services Centre of Depository
Service Centre Identification and Acceptances Policy:-
The Company Policy is as follows.
- Prior approval of CDSL should be obtained for opening a DP Service Centre including
back office connected branches and collection centres. DPs through their easiest login
can add new service centres.
- No Services Centre should be opened without obtaining duly signed Bio-Data (including Photograph)
with sufficient information in order to verifying the identity of any person seeking to open
- Minimum two witnesses should sign with their complete name and address.
Utmost care should be taken in verification of documentary proofs with originals.
Further Marketing Manager/ Marketing executive of the company should visit at Services Center
head’s residence and Service Center office for identity and address verification.
- Ensure that the Services Center head does not appear on any lists of known or suspected terrorists
or terrorist organizations provided by any government agency.
- Documents / Photocopies are of reasonable quality (i.e., documents are legible; the facial features
in the photo ID are clearly visible.). Poor quality documents and photocopies will not be accepted
.We do not accept faxed copies of documents due to the poor resolution of faxed images.
- Associated persons engaged or employed at a service centre in: (i) dealing or interacting with
clients; (ii) dealing with securities of client; (iii) handling redressal of investors grievances;
(iv) internal control of risk management; (v) activities having a bearing on operational risk or
(vi) maintenance of books and records pertaining to the above activities, shall have NISM-Series-VI:
Depository Operations certificate (Refer communiqué 2427, 2558 and 3504)
- Identification documents (including photo-identification) of all the persons engaged in
DP operations i.e. Bio- Data (including Photograph), Valid Id Proof duly self attested, Valid Address
Proof duly self attested, Associated Person NISM Certification, Overview of Activities, services
and other daily routine works between main office and Services Center office, document duly signed
by main office and Services Center office should be maintained
- at the Main office;
- at service centre
Service provided from Back office connected Services Centre:
Depository Participants (DPs) operate through branch offices which are connected through Back office
software and provide some of the depository services to their clients. Such branch offices whether
termed as back office connected branch, collection centre or franchisee by the DPs, are treated as
service centres by CDSL
Service Centres operational through Back office software shall have minimum features in their back
office software as per communiqué 1577. (as per rights given to the staff)
Scope of Services:
SIMPLE DOs and DON’Ts
- Verify your transaction statement carefully for all debits and credits in your account. In case
of any unauthorized debit or credit, inform your DP or CDSL.
- Intimate any change of address or change in bank account details to your DP immediately.
While accepting the Delivery Instruction Slip (DIS) book from your DP, ensure that your
BO ID is pre-stamped on all the pages along with the serial numbers.
Keep your DIS book safely and do not sign or issue blank or incomplete DIS slips.
Strike out the empty space, if any, in the DIS, before submitting to DP.
For market transactions, submit the DIS ahead of the deadline time. DIS can be issued with a
future execution date.
The demat account has a nomination facility and it is advisable to appoint a nominee to facilitate your
heirs in obtaining the securities in your demat account, on completion of the necessary procedures.
To open and operate your demat account, copy of PAN card of all account holders is to be submitted
to the DP along with original PAN card, for verification.
Register for CDSL’s SMART (SMS Alerts Related to Transactions) facility. If any unauthorized debit
is noticed, the BO should immediately inform CDSL and the Main DP, in writing. An email may be sent
to CDSL at email@example.com.
Register for CDSL’s Internet based facility “easi” to monitor your demat account yourself. Contact
your DP or visit CDSL’s website: www.cdslindia.com for details.
In order to receive all the credits coming to your demat account automatically, you can give a
one-time, standing instruction to your DP.
Before granting Power of Attorney to anyone, to operate your demat account, carefully examine the
scope and implications of powers being granted.
Service Centre shall maintain the following registers:
- Inward and outward register
- Bo Grievance register
- DIS Issue Register
- Physical Inventory Register
- Inventory of DIS Booklets
- Exception Reporting Mechanism: Services Centre staff shall report to DP Manager or staff may put-up
the matter to M.D. for exceptional case.
Reconciliation shall be carried out by service centre:
- The inward, outward register for all the documents send to & received from Head Office.
- Physical inventories are tallied at regular intervals.
- Retention of Records: All the records shall be retained for a minimum period of 8 years or as
may be specified by CDSL from time to time.
Modification/ Deletion of existing service centre:
If any Services center withdraws from working with Kalpataru Multipliers Ltd., in that case 30 day
notice will be given to respective clients to either shift their account to HO or any other Services
center of KML as suitable to them for continuing services.
The Main DP shall inform to CDSL about the termination of back office Services Center DP within 10 days. DP
shall through their easiest login, delete the existing service centre records.
DPs shall also inform any changes with regards to contact details of service centre through their easiest login
Periodic Inspection of Service Centre:
DP shall have adequate mechanism for the purpose of reviewing, monitoring and evaluating operations of
Service Centre & its internal accounting controls and systems.
DP shall put in place appropriate mechanisms to ensure that their branches are carrying on the operations
in compliance with the applicable regulations, byelaws, etc.
Further, DP shall also put in place suitable internal control systems to ensure that all branches are
exercising due diligence in opening accounts, complying with KYC requirements, in ensuring systems safety
in complying with client instructions, in verifying signatures and in maintaining client records, etc.
DP shall carry out periodic inspection of its Service Centre.
I/We confirm to abide by the above policy guidelines.
Back office connected Services Center
FOR KALPATARU MULTIPLIER LTD.