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Circulars & Downloads

Every circular and policy document we publish, in one place — 6 documents available to download.

Regulatory Circulars

Circulars issued by SEBI and the depositories that affect how you trade and hold securities.

Master Circular for Online Resolution of Disputes in the Indian Securities MarketSEBI’s consolidated framework for resolving investor disputes through the SMART ODR portal.SEBIPDF · 538 KB Mandatory updation of certain attributes of KYC of clients (DP-152)CDSL communique on the KYC attributes every demat account holder must keep current.CDSLPDF · 152 KB

Policies & Procedures

Our own published policies governing dealings between Kalpataru Multiplier Ltd and its clients.

Policies and ProceduresThe consolidated policies and procedures document for the current year.KalpataruPDF · 193 KB Procedure for Voluntary Freeze / Block of Online Access to Trading AccountHow to voluntarily freeze or block online access to your trading account, and how to unblock it.KalpataruPDF · 271 KB

Investor Complaints

How to escalate a grievance, and the route a complaint takes once it is lodged.

Filing Complaints on SCORESStep-by-step guidance on lodging a complaint through SEBI’s SCORES portal.SEBIPDF · 197 KB Investor / Client Complaint Resolution ProcessThe internal escalation matrix and timelines we follow when resolving a complaint.KalpataruPDF · 651 KB

Policies published on this site

These documents are published as web pages rather than downloads — open any of them to read the full text.

Security Policy PMLA Policy Privacy Policy Surveillance Policy Branch Supervision Policy Investor Charter — Stock Broker Investor Charter — Depository Participant Advisory for Investors Disclaimer RMS Policy GTT Policy Dormant Account Policy Regulatory Disclosures Terms of Use Terms & Conditions

Lodge a complaint with a regulator

If a grievance is not resolved to your satisfaction, you may escalate it through the official channels below.

SMART ODR Portal SEBI SCORES NSE Investor Helpline